1. Setup fee
The one-time setup fee is refundable in full if you cancel before we start building your setup. Once the build has started (we begin writing and configuring your scripts, call flows and connections), the setup fee is non-refundable. We tell you when the build starts.
2. Monthly plans
- Plans are billed monthly in advance and renew each month until you cancel.
- You can cancel at any time. Your plan stays active until the end of the month you have already paid for, then ends. You won’t be charged again.
- We don’t give refunds for partial months, except where the law requires it.
- Usage above your plan’s included volume (overage) is invoiced separately and is not refundable once the calls have been handled, except for billing errors.
3. 14-day trial
If we agree a 14-day trial on an overflow line, its terms (including any fee) are agreed in writing before it starts. A trial never turns into a paid plan automatically; you decide whether to continue.
4. Billing errors and duplicate charges
If we charge you by mistake, charge you twice, or charge the wrong amount, we refund the incorrect amount in full.
5. How to cancel or request a refund
- Use our contact form and choose the topic “Cancel my plan” or “Billing or refund”. Include your business name and the email you signed up with.
- We reply within 1 business day and confirm the cancellation or refund in writing.
- Approved refunds go back to the original payment method. Your bank or card issuer may take 5–10 business days to show the refund.
6. Your statement
Charges from us appear on your card or bank statement as SUNTEC AI.
7. Contact
Suntec AI LLC
30 N Gould St Ste R, Sheridan, WY 82801
Contact form